BUHLER, Kan. – IdeaTek Telcom has announced the hiring of Mark Keeton to fill the key leadership role of Director of Service Reliability.

In this position, Keeton will lead the engineering and customer support teams. He will also be charged with the development of innovative strategies for network reliability, systematization to improve efficiencies and ensuring remarkable customer service to IdeaTek’s rapidly growing client-base in Kansas.

Prior to joining IdeaTek, Keeton served as the Director of Application Architecture for Hutchinson Regional Healthcare System, where he led the healthcare system through a $20 million electronic health record migration. Keeton was also an instrumental member of the design and infrastructure planning team for the new $23 million ICU project. Keeton worked as a pharmacist for Hutchinson Regional Healthcare System for 14 years before moving into his director role.

“Mark’s unique ability to project manage complex, technical projects while motivating team members across different departments will be instrumental in IdeaTek’s future success,” said Jerrod Reimer, IdeaTek Chief Executive Officer.

Keeton earned a Bachelor of Arts degree in Biology and a Doctorate of Pharmacy from the University of Kansas. He is very involved in the Hutchinson community, currently serving as president elect and board member for the Cancer Council of Reno County. He previously served on the Holy Cross Elementary School advisory board and founded the Kisiwa North Neighborhood Watch.