TOPEKA -Westar Energy is watching the weather closely as meteorologists are predicting sleet, snow and windy conditions Wednesday and Thursday for most of the areas it serves. Ice accumulation on power lines and tree limbs accompanied by wind can cause widespread, extended power outages. Customers are encouraged to have their storm kits prepared.
Customer storm preparation
People can make waiting out a storm easier with some preparation: assembling a storm kit; deciding if they should seek shelter elsewhere; knowing how to report a power outage; and understanding how to safely operate a generator if they are using one.
When facing prolonged power outages, customers should have the following items on hand:
Emergency phone numbers
Flashlights and fresh batteries
Battery or wind up alarm clock
Bottled water (a gallon per person per day)
Nonperishable foods that don’t require heating
Non-electric can opener
Blankets, bedding and sleeping bags
First-aid kit and medications
Tool kit, including a wrench to turn off gas or water lines
Clean clothes
Pet supplies
If members of your household are very young, elderly or have special needs, they may need to seek shelter at a location with electricity and heat.
If you have a generator, safety is a top concern for your family and for our workers. Do not connect a generator to your home’s electrical panel or directly into a wall outlet. A generator should be connected using a power transfer switch that was installed by a certified electrician. Familiarize yourself with the instructions for operation and never use a generator indoors or in partially enclosed areas.
Reporting an outage and receiving updates
Power outages may be reported to 1-800-LIGHT-KS (1-800-544-4857). This automated line will accept thousands of calls an hour and enter outage reports directly into our work order system. Outages may also be reported online or via a mobile phone at www.WestarEnergy.com if you have registered your account. As reports are received, the work order system analyzes information to help us better pinpoint where the problem might be.